Acceptable Use Policy
This document forms part of the HQ Terms of Service.
This Acceptable Use Policy (the “AUP”) applies to all use of the HQ platform and the services that The Intelligence Company AB (publ) (“TIC”) provides through HQ. The AUP forms part of the Terms of Service for HQ and thereby of the Agreement between TIC and the Customer. Terms not defined here have the same meaning as in the Terms of Service.
1 APPLICATION
1.1 The AUP applies to the Customer, its Users and the Agents and Applications that the Customer creates or operates through the Service. The Customer is responsible for ensuring that all Users, Agents and Applications comply with the AUP.
1.2 The Customer is responsible for all use that takes place through the Customer’s account, including actions performed by Agents and content provided by Applications.
2 GENERAL PRINCIPLES
2.1 The Service shall be used in a lawful, good-faith and secure manner and in accordance with the Agreement, TIC’s instructions and third-party terms.
2.2 The Customer shall use the Service in a manner that does not harm, or risk harming, TIC, other customers, the Service or any third party.
3 PROHIBITED USE
3.1 The Customer may not use the Service for, or in a manner that:
(a) Unlawful activity - conducts or promotes unlawful, illegal or fraudulent activity.
(b) Infringement of rights - infringes or misappropriates the intellectual property, privacy or other rights of any third party.
(c) Export controls and sanctions - breaches applicable export control, sanctions or trade laws, or benefits sanctioned persons or entities.
(d) Breach of platform terms - breaches the terms of Microsoft Teams, Slack, a Model Provider or any other connected third-party service.
(e) Unauthorised access - attempts to gain unauthorised access to any system, account or data relating to the Service, other customers or third parties.
(f) Harmful or misleading content - creates or disseminates content that is false, misleading, defamatory, offensive, or that incites hatred, violence or unlawful activity.
(g) Phishing, malware and impersonation - creates or disseminates phishing, malware or deceptive impersonations.
(h) Interference with the Service - disrupts, degrades or overloads the Service, e.g. through malicious code, abuse of automation, unauthorised scraping or unreasonable load.
(i) Spam and abuse - sends unsolicited messages or spam, or abuses connected systems.
(j) Circumvention - attempts to circumvent usage limits, approval mechanisms or security features of the Service.
(k) High-risk use - uses the Service for weapons development, unlawful surveillance, or in contexts where failure could lead to death, personal injury or serious physical, environmental or property damage.
4 SPECIFIC PROVISIONS ON AI AND AGENTS
4.1 The Customer may not use the Service or a Model for purposes that constitute prohibited AI practices under the AI Act (Article 5).
4.2 The Customer is responsible for configuring and monitoring Agents so that their actions remain within the Agreement and applicable law. The Customer shall ensure appropriate human oversight of Agents, in particular for actions with legal or material practical effect.
4.3 The Customer may not present Output as human-created where this is misleading, or use the Service for automated decision-making in a manner that breaches applicable data protection or other legislation.
4.4 In relation to the AI systems, Agents and Applications that the Customer creates and puts into use, the Customer is the “provider” and/or “deployer” within the meaning of the AI Act (see section 2.5 of the Terms of Service) and is responsible for fulfilling the obligations the AI Act imposes on such actors.
4.5 If the Customer creates or uses an AI system that constitutes a high-risk AI system under the AI Act, the Customer is responsible for fulfilling the requirements applicable to such systems.
4.6 The Customer is responsible for fulfilling applicable transparency requirements under the AI Act (Article 50), including informing natural persons that they are interacting with an AI system and marking AI-generated or manipulated content, in particular in Applications that the Customer makes available to third parties. TIC provides functions that enable such transparency (including notification of AI interaction and marking of AI-generated content); the Customer is responsible for using them.
4.7 The Customer shall ensure that its Users have sufficient AI literacy as required by the AI Act (Article 4).
5 SPECIFIC PROVISIONS ON CUSTOMER-BUILT APPLICATIONS
5.1 The Customer is solely responsible for the content and lawfulness of the Applications it builds and makes available to third parties, and for the end users granted access.
5.2 The Customer may not, through an Application, provide content or functions that breach section 3 or 4, and shall provide end users with the information and terms required by applicable law.
6 SPECIFIC PROVISIONS ON INTEGRATIONS
6.1 The Customer may only establish Integrations with systems and services that the Customer is authorised to connect, and is responsible for the permissions granted and for the security of connected accounts and data.
7 CONSEQUENCES OF BREACH
7.1 TIC is entitled to investigate suspected breaches of this AUP and to, wholly or partly, limit, suspend or terminate the Customer’s access to the Service or remove an Application, in accordance with the Terms of Service.
7.2 TIC is entitled to take such measures with immediate effect where necessary to prevent harm, a security incident or a breach of law, and to cooperate with and provide information to public authorities and supervisory bodies where warranted.
7.3 A breach of this AUP may, in addition to the above, give rise to liability for damages under the Terms of Service.
8 REPORTING ABUSE
8.1 Suspected abuse of the Service or breaches of this AUP may be reported to TIC at support@tic.io.