Models and Integrations Annex
This document forms part of the HQ Terms of Service.
This annex (the “Annex”) forms part of the Agreement concerning HQ and supplements sections 5 (Models and Model Providers) and 6 (Integrations and third-party services) of the Terms of Service. The Annex describes the Models made available through the Platform and the terms for Models and Integrations. Terms not defined here have the same meaning as in the Terms of Service.
TIC is entitled to update this Annex as Models and functions are added, changed or discontinued, in accordance with sections 16 and 22 of the Terms of Service.
1 PROVISION OF MODELS
1.1 Models are provided through the Platform under agreements between TIC and the respective Model Provider. The Customer does not enter into any separate agreement with the Model Provider. The Customer selects which Model is to be used for a particular task or Agent.
1.2 Use of a Model consumes Credits. Different Models consume different amounts of Credits in accordance with the specification published by TIC from time to time.
1.3 When a Model is used, the prompt, Customer Content and context required are transferred to the relevant access route in order to generate Output. The transfer takes place on a pass-through basis: the recipient processes the data only to generate Output and does not retain it for other purposes beyond what is required for that and what follows from the provider’s terms (e.g. temporary retention for security and abuse monitoring). Through its agreements, TIC ensures that Customer Content is not used to train general models.
2 DATA RESIDENCY AND ACCESS ROUTES
2.1 As a standard, TIC provides Models such that the processing of Customer Content takes place within the EU/EEA, primarily through Model Serving via a cloud platform in an EU region (e.g. AWS Bedrock or Azure AI Foundry). For such Models, no transfer to a third country takes place, and Customer Content is not made available to the underlying model developer beyond what is required to generate Output.
2.2 Certain Models can only be provided via a Model Provider’s direct interface with processing in a third country (e.g. the US). Such Models are made available only as an option and with safeguards in accordance with section 13.4 of the Terms of Service (e.g. the European Commission’s standard contractual clauses).
2.3 For a Model, it is the actual access route and region, not the brand of the Model, that determines which processor processes Customer Content and whether a third-country transfer takes place.
3 AVAILABLE MODELS
3.1 At launch, Models from the following providers are made available (initial selection): Anthropic, OpenAI, xAI and Cerebras. EU serving is the standard for Anthropic (via AWS Bedrock) and OpenAI (via Azure AI Foundry). xAI and Cerebras cannot currently be confirmed to run within the EU and are therefore offered as US options in accordance with section 2.2.
| Model | Access route | Actual processor | Region | Third-country transfer | Training on Customer Content |
|---|---|---|---|---|---|
| Anthropic (Claude) | AWS Bedrock (EU) | AWS | EU | No | No |
| OpenAI (GPT) | Azure AI Foundry (EU) | Microsoft | EU | No | No |
| xAI (Grok) - US option | Azure AI Foundry (global) | Microsoft | Global/US (no EU residency) | Yes (SCC) | No |
| Cerebras (open models) - US option | Cerebras (direct) | Cerebras | US | Yes (SCC) | No (no storage/training) |
3.2 Where a Model is served via AWS Bedrock or Azure AI Foundry in an EU region, Customer Content is processed by AWS and Microsoft respectively within the EU, and the underlying model developer (Anthropic and OpenAI respectively) does not obtain access to Customer Content beyond what is required to generate Output. xAI/Grok is currently served via a global deployment without confirmed EU residency and is therefore treated as a US option under SCC.
4 TERMS FOR MODEL USE
4.1 Model Providers and providers of Model Serving are subcontractors to TIC. TIC is not responsible for a Model’s availability, function or content, or for the accuracy of Output (see sections 5, 12 and 17 of the Terms of Service).
4.2 A Model may be subject to use restrictions arising from the Model Provider’s or Model Serving provider’s terms (e.g. prohibited use cases). TIC may pass on such restrictions to the Customer, and the Customer shall comply with them. The Acceptable Use Policy for HQ applies to all model use.
4.3 TIC is entitled at any time to add, change or discontinue available Models and access routes. Discontinuation of a Model that has more than a limited adverse effect on the Customer is handled in accordance with section 16.2 of the Terms of Service.
5 INTEGRATIONS
5.1 The Customer may establish Integrations with its own systems and third-party services in accordance with section 6 of the Terms of Service. Each Integration requires the Customer to expressly authorise the connection.
5.2 The provider of a third-party service that the Customer connects is an independent third party. In the relationship between TIC and the Customer, such a provider is normally the Customer’s own processor or an independent controller, not TIC’s sub-processor. TIC is not responsible for the availability, function, content or terms of third-party services.
5.3 The Customer is responsible for the permissions (scopes) granted in an Integration and for managing and revoking them.
6 SUB-PROCESSORS FOR PERSONAL DATA PROCESSING
6.1 Providers of hosting and Model Serving and Model Providers that process personal data in Customer Content are engaged by TIC as sub-processors. A list of sub-processors, divided into hosting/infrastructure and Model Serving, is set out in Annex C to the Data Processing Agreement for HQ.
7 CHANGES TO THE ANNEX
7.1 The version of this Annex in force from time to time is published by TIC. Changes involving the addition or replacement of a sub-processor are also handled in accordance with section 3 of the Data Processing Agreement.